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In very simple terms, customer service means keeping customers satisfied and happy so that they keep coming back to your company and even refer your products and services to the people they know. Though this sounds simple, the challenge is in the fact that every customer is very different and unique in his or her own way. Handling people who […]
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There are certain things which are considered invaluable in most organizations. Ethical Behavior is one of them. Most organizations require their employees to sign a code of conduct that lays down norms and behavior that is expected of them. Apart from ethical behaviour, well refined English speaking skills are also valued in a workplace. A lot of companies mandate online […]
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If you work in a BPO, you know the two magic words – Customer Service! It is a really big deal, and not without reason. Companies that use BPOs to undertake their customer servicing activities need to be sure that they are placing their customers in good hands. After all, customers are key to any business. Good Spoken English skills […]
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