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The animal world often provides interesting insights into human behavior. After all, we have all evolved from common ancestors. It’s useful to watch how certain animals that live in groups conduct themselves. Inevitably, there is a leader; either a dominant male or, in certain cases like elephants, a seasoned matriarch leading the herd. The tasks to be done are divided […]
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A company is like a person. It has an identity, name and the right to do what it was established to do. Each company has a specific role which comes with a set of tools. Similarily, for a person too, a set of skills like the use of English Language and good communication skills can be beneficial to any working professional. It […]
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Eventually, just a few factors separate great leaders from others. Leaders are constantly facing choices and have to make decisions. Prioritizing and selecting the most important items from a basket of opportunities is both a science and an art and to some extent, self- belief. Along with that you might need some tools to help you implement these decisions. A […]
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The dictionary definition of teamwork is: ‘the process of working collaboratively with a group of people to achieve a common goal.’ Our world runs largely on interdependence. Companies today know that effective products or services need multiple skills to be created and therefore better solutions, services, or products depend on better teamwork. More and more organizations nowadays assess teamwork skills […]
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The old saying “change is constant”, has never been a greater reality for business leaders in India and across the world than it is today. Our new world is flat, distances are covered virtually and physically much faster than ever before. Traditional boundaries of commerce and trade no longer exist. With the emergence of the new, developing giant economies of […]
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Ours is a fast shrinking world with barriers of time and space being rapidly overcome because of new technologies. Faster transport, faster internet, and newer ways of communication are allowing us to work together in many ways. We could not have imagined even up to a few years ago. What does this really mean? Now, having people work on the […]
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Teamwork is a corporate buzzword that you have no doubt, heard several times over the course of your professional life. The complexity of today’s business environment necessitates the formation of strong teams that can achieve what individuals alone cannot. However, the concept of teamwork is not limited to the professional space. You have probably been part of various teams since […]
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Have you ever considered a career in business process outsourcing (BPO)? A BPO job offers a lot in terms of skill growth. One aspect of this is that people can be in different kinds of processes and build expertise in certain areas such as accounts, recruitment, or HR. BPOs also help develop other important life skills such as confidence, people […]
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In very simple terms, customer service means keeping customers satisfied and happy so that they keep coming back to your company and even refer your products and services to the people they know. Though this sounds simple, the challenge is in the fact that every customer is very different and unique in his or her own way. Handling people who […]
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A couple of decades ago, life for many was at a slow and easygoing pace. Business was sleepy. People brought ‘snail mail’ in and dumped that onto an ‘IN’ tray and looked hopefully at the ‘OUT’ tray for something to carry away to another station. Then, the world got connected! Sabeer Bhatia created Hotmail, the net went global, and the […]
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