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Business etiquette is essentially a set of written and unwritten rules of conduct. They make interactions in a professional scenario smooth and pleasant for everyone involved. The concept of etiquette is not new. Our parents start teaching us to “mind our manners” right when we are toddlers. Saying “Please”, “Thank you”, and “Excuse me”; giving up our seat to an […]
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Preparing for an interview is like getting ready for any important test. If you want to do well, you have to prepare! This week, let’s focus on interviews for BPO jobs. Since the BPO industry is a fast growing sector, it is in the interest of BPOs to attract and retain talented professionals who can help make them successful. Therefore, […]
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If you work in a BPO, you know the two magic words – Customer Service! It is a really big deal, and not without reason. Companies that use BPOs to undertake their customer servicing activities need to be sure that they are placing their customers in good hands. After all, customers are key to any business. Good Spoken English skills […]
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Every interview is different, but there are some questions that almost every interviewer likes to ask. They’re essential for employers to understand whether or not you will be a good fit in their organization. So, before you go for that interview, make sure you have prepared some talking points for each of these questions, as this will improve your English […]
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Introducing yourself is much more than just saying your name. It is a way to connect with people whom you have never met. Good English conversation skills are helpful while introducing yourself to people. The way you introduce yourself may change depending on the situation – if you are addressing a group of people, meeting someone for a job interview, […]
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If you’re a working professional, chances are you write quite a few emails every day. Each email you send out is an opportunity to present yourself as a professional to your peers, seniors, and clients. Make each opportunity count! Good English language skills are helpful when writing professional emails. Here are some simple steps you can take to make each […]
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Being able to speak English well can give you a lot of confidence! This will help you in both, your professional and personal life. However, you must practice speaking in English every day in order to improve your English speaking skills. Learning a language can be tough, but here are some simple tips to help you improve your spoken English and […]
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Does the thought of speaking in public make you nervous? Do your hands start to shake and your voice shiver when you start speaking in front of people, especially when speaking in English? Good spoken English skills are important for public speaking and presentations. Here are some tips that can help you overcome your nervousness and become a confident speaker. […]
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If you are a working professional, it is likely that you have to send out quite a few emails – to your colleagues, seniors, customers, bosses, and so on. As your responsibilities increase in an organization, the number of emails you have to write only goes up. Every email needs attention. Every email needs to be well thought out and […]
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If you are the kind of person who gets shy or nervous when talking on the phone, you will get over it quickly once you are in the professional world. In today’s work environment, it is likely that your role will involve talking to several people on the phone. This could be for many reasons – to set up appointments, […]
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