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How you feel at the end of an interview is a good barometer for quality. Most likely, if you have been authentic and composed, you have done a good job at the meeting. If you have felt and acted as an equal participant then you have probably made a solid impact. An interview is an interaction between two or more […]
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“Your time is limited, so don’t waste it living someone else’s life”. Steve Jobs said this to the graduating class of 2005 at Stanford University. This is an important principle that can guide each of us as we draw up our desired path at work and beyond. To get on your desired path of work, one should communicate effectively as […]
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Have you ever considered a career in business process outsourcing (BPO)? A BPO job offers a lot in terms of skill growth. One aspect of this is that people can be in different kinds of processes and build expertise in certain areas such as accounts, recruitment, or HR. BPOs also help develop other important life skills such as confidence, people […]
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In very simple terms, customer service means keeping customers satisfied and happy so that they keep coming back to your company and even refer your products and services to the people they know. Though this sounds simple, the challenge is in the fact that every customer is very different and unique in his or her own way. Handling people who […]
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A couple of decades ago, life for many was at a slow and easygoing pace. Business was sleepy. People brought ‘snail mail’ in and dumped that onto an ‘IN’ tray and looked hopefully at the ‘OUT’ tray for something to carry away to another station. Then, the world got connected! Sabeer Bhatia created Hotmail, the net went global, and the […]
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How does one define a citizen? Is he someone who belongs to a given country? What does that mean? Typically, people born in a country or those who may have immigrated are considered citizens. Going a step further, who qualifies as a good citizen? Now, this could be a bit tricky since perspectives may differ. However, for our sake, let’s […]
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Ask a leader of any team and they will tell you that if team motivation is high, then a major part of the job is done. Of course, factors outside a team’s control may defeat even the best. That said, a highly engaged team is better placed to succeed than others. A leader must have well refined English speaking skills […]
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The word “leader”, brings images of those people to our minds who are in positions of power, of people who have left a permanent impact in their field of work, or maybe those who are famous. Yes, these are all leaders. But as William Shakespeare observed with delightful insight, “some are born great, some achieve greatness, and some have greatness […]
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In any corporate organization, one can be involved in many different functions. Although the exact nature of the job may be quite specific to one’s firm and it’s business. These can be broadly divided into line and support functions. Well refined English speaking skills will help you grow in an organization irrespective of whether you are in line function or […]
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The idea of a “code of conduct” or “code of ethics” is probably not new to you. As part of any established institution, be it your school or college or any company you have worked with, you have most likely read and agreed to follow a certain code of behavior that is aligned to the values of that organization. Even […]
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