English Speaking | Working at a BPO

Have you ever considered a career in business process outsourcing (BPO)? A BPO job offers a lot in terms of skill growth. One aspect of this is that people can be in different kinds of processes and build expertise in certain areas such as accounts, recruitment, or HR. BPOs also help develop other important life skills such as confidence, people […]

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English Conversation | Customer Service

In very simple terms, customer service means keeping customers satisfied and happy so that they keep coming back to your company and even refer your products and services to the people they know. Though this sounds simple, the challenge is in the fact that every customer is very different and unique in his or her own way. Handling people who […]

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English Conversation | Why Emails Are Important

A couple of decades ago, life for many was at a slow and easygoing pace. Business was sleepy. People brought ‘snail mail’ in and dumped that onto an ‘IN’ tray and looked hopefully at the ‘OUT’ tray for something to carry away to another station. Then, the world got connected! Sabeer Bhatia created Hotmail, the net went global, and the […]

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English Language | Corporate Citizen

How does one define a citizen? Is he someone who belongs to a given country? What does that mean? Typically, people born in a country or those who may have immigrated are considered citizens. Going a step further, who qualifies as a good citizen? Now, this could be a bit tricky since perspectives may differ. However, for our sake, let’s […]

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Improve Spoken English to Become a Good Leader

The word “leader”, brings images of those people to our minds who are in positions of power, of people who have left a permanent impact in their field of work, or maybe those who are famous. Yes, these are all leaders. But as William Shakespeare observed with delightful insight, “some are born great, some achieve greatness, and some have greatness […]

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English Speaking | Typical Organizational Functions

In any corporate organization, one can be involved in many different functions. Although the exact nature of the job may be quite specific to one’s firm and it’s business. These can be broadly divided into line and support functions. Well refined English speaking skills will help you grow in an organization irrespective of whether you are in line function or […]

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